Service Excellence

Do you really want your customers to be satisfied?

Customer Service in the UK is mostly mediocre and often it is dreadful. Customer satisfaction surveys are everywhere but when was the last time you described an amazing experience as “satisfactory”?

So much poor service provides a great opportunity to those companies that truly want to stand out from the crowd – helping them win more customers and keep the ones they have!

Grey Matters can help you take your customers’ experience from average to amazing.

  • Identifying what your customers really value
  • Providing simple tools and techniques for rapid improvement
  • Developing a strategy for long term success
  • Creating a “Service Excellence” culture

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“Chris helped us think clearly about what matters most to our customers”

Chris Palmer, Clear Black Wine Company


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