Testimonials

Here’s what some of the people we have worked with have to say about us.

" Having been a senior manager for over 20 years I have seen many consultants come and go,  Chris stands out as one of the few who generates momentum and enthusiasm from existing teams to drive through step changes that are sustainable. His approach is structured and thorough which ensures he gets to the real issues. In particular he measures his success by the improvements he delivers, so often consultants walk away having detailed all the things that need to be addressed, changed or developed but never rolling their sleeves up and doing the really difficult bit i.e. delivering them! “

 Jean Crisp – Head of Customer Experience, Liverpool FC

 

“I’m over the moon – we now have a motivated team with new skills who understand the improvement process and can make it happen.  These changes wouldn’t have happened without us following this programme.”

Jill Gray, Customer Services Manager - NCFE

 

"I hear a lot of speakers and can easily get turned off but I have heard Chris speak twice now on Service Excellence and find that he demonstrates an exceptional ability to engage his audience.  He uses good communication techniques and picks relevant examples which ensure that the message gets remembered."

Tony Salt, Training & Development Manager – Swizzles Matlow

 

"The workshop we took part in was excellent.  Chris was a very good facilitator who very quickly understood our business and could then use examples relevant to us as a group and as individuals. He also adapted the agenda so it suited what he felt we needed.  At times it was tiring but always thought provoking and hugely worthwhile.  A very good use of time!"

Hilary Whitaker, Service Excellence Manager - ncfe

 

"Unlike some other consultants I’ve worked with in the past, Chris adopts a “hands on” approach to ensure that his clients goals are achieved.  His knowledge, experience & outgoing nature allows him break down any barriers across all levels within the organisation, resulting in everyone working together for the common cause."

David Arnott, Operations Director - Eurofriction Limited

 

"Chris Clayton from Grey Matters ran a fantastic session about service excellence and how important it is to differentiate yourselves as a small business in the marketplace.  Chris is a fantastic orator and understands his audience very well, so everyone was able to take something away from the session.  He had lots of examples that we could relate to in our business which made service excellence ‘real’ and we all went away thinking of ways we could improve how we do business and make a difference. I can really see how Chris adds value to a business and welcome an opportunity to bring Chris into our business to see how we can improve our business processes to drive service excellence."

Helen Duncan, Managing Director – First Impression

 

"Working with Grey Matters helped me see the real world application of what I was learning on my MSc.   I really appreciate the time I spent with Chris as I learnt so much from his experience. "

Ola Shoyinka, Change Management Team - BT Operate

 

"Chris has been a valuable mentor as we grow our new business.  He has helped us focus in on what our customers really value and not let us forget the basics that can so easily get left behind.  It’s great to know that when we have a problem that Chris is available to lend his support."

Chris Palmer, Director – The Clear Black Wine Company

 

"When we asked Chris to help improve our planning process he quickly understood that the issues were more political then technical.  He was able to use both his technical and people skills to break down barriers and quickly get two departments working together again towards our common business objectives."

Herve Pierquet, Directeur Logistique - Abex SA

 

"When Chris was asked to improve our New Product Introduction process we were well behind our competition in terms of range and our time to market was over a year.  By ensuring the various parts of our European operation we communicating and eliminating many of the constraints in the process Chris reduced our introduction lead time to 10 weeks and had our customers saying that we were once again market leaders."

David Beattie, European Product Manager - Federal Mogul Friction Products

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